Effective date: 20.10.25

Introduction

Fermanagh ADHD Services (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of all visitors to our website and clients who use our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or contacting us, you agree to the terms outlined in this policy.

Who We Are

Fermanagh ADHD Services provides child-centred ADHD assessments and post-diagnostic support in line with NICE guidelines. Our practice is based in Northern Ireland.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@fermanaghadhd.com

Address: 47 Main Street Ballinamallard, Co. Fermanagh BT94 2FY

What Information We Collect
 
We may collect and process the following information:

Information you provide directly:
- Name, email address, phone number, and any details you include in your enquiry form or emails.
- Information shared during booking, assessment, or support services (e.g., contact details, medical history, referral letters, reports).

Information collected automatically through our website:
- IP address, browser type, and usage data (via cookies or analytics tools).
- Date, time, and pages visited on our website.

We only collect information necessary to provide our services safely and effectively.

 
How We Use Your Information

Your personal information may be used to:
- Respond to your enquiries and appointment requests.
- Provide assessment, diagnostic, and post-diagnostic support services.
- Maintain accurate clinical and administrative records.
- Communicate important updates about appointments or services.
- Improve our website and service delivery.
- Comply with legal and professional obligations.
We will never sell or share your personal data for marketing purposes.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:
- Consent: You have given us clear consent to process your personal data (e.g., submitting an enquiry).
- Contract: Processing is necessary to provide our services to you.
- Legal obligation: We must comply with professional or legal requirements.
- Legitimate interests: To manage and improve our services in a way that does not override your rights.

How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access, or disclosure.
- Clinical and administrative records are stored securely in password-protected systems.
- Paper records (if used) are kept in locked storage.
- Emails and digital correspondence are managed securely with encryption where possible.
Personal data is retained only as long as necessary to fulfil its purpose or to comply with professional and legal record-keeping requirements.

Sharing Your Information

We may share your information only when necessary and appropriate, for example:
- With your GP or referring professional, as part of your care pathway (with your consent).
- With other healthcare professionals involved in your treatment.
- Where required by law, safeguarding, or regulatory obligations.
We will always aim to discuss and seek consent before sharing any personal information, unless there is a legal or safety reason not to.

 
Your Data Protection Rights

Under data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure (“the right to be forgotten”) where applicable.
- Restrict or object to processing in certain circumstances.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at [insert email address].
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Cookies and Website Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to help us understand how visitors use our site and to improve user experience.
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the date of last update clearly shown.

 
Fermanagh ADHD Services
Committed to compassionate, confidential, and compliant care for every family we support.